Privacy Policy

Last Revision: May 2026

Introduction

 

Frontiera Customs Services Limited (“Frontiera”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy we collect, use, store and protect personal data when you visit our website.

 

We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

 

 

Who We Are

 

Frontiera Customs Services Limited, 55 Peach Street, Wokingham, RG40 1XP

 

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us via the following methods:

 

 

 

Information we may collect

 

We may collect and process business contact information submitted through our website, including: 

 

  • Name
  • Job Title
  • Company Name
  • Work email address
  • Telephone Number
  • Billing and correspondence information
  • Enquiry details or business-related information

 

We may also collect limited technical information relating to website usage, such as IP address, browser type and version, device information and website analytics data.

 

 

How we use your information

 

We use information submitted through our website to: 

 

  • Respond to queries
  • Provide our services and notify you about changes to our service

Provide you with information about the goods and services we offer, if you have agreed to receive this information

  • Manage client relationships
  • Send service-related communications
  • Improve our website performance and functionality
  • Comply with legal and regulatory obligations
  • For our own administrative operations, for example, for research, statistics or website security.

 

 

Contact forms

 

Information submitted through our contact forms is used solely to respond to enquiries, discuss potential services, or support existing business relationships.

 

We do not use contact form submission for marketing purposes unless you have explicitly agreed to receive marketing communications.  We may send you marketing communications if:

  • You have requested information from us;
  • You are an existing client and applicable laws permit us to contact you; or
  • You have provided consent.

 

You may opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

 

 

Sharing Your Information

 

We may share personal data with:

  • Professional advisers
  • IT and website service providers
  • Cloud hosting providers
  • Regulatory authorities
  • Payment providers
  • Other third parties where required by law

 

We require third parties to respect the security of your personal data and to process it lawfully.

 

 

How long we retain your data

 

We retain personal data only for as long as reasonably necessary for:

  • The purposes for which it was collected;
  • Legal, regulatory, tax, or accounting requirements; and
  • The establishment, exercise, or defence of legal claims.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

 

How we protect your data

 

We use an SSL certificate in order to encrypt any data sent between you and the server. All administrators of this website are required to use strong passwords and two factor authentication in order to minimise any risk of unauthorised entry.

 

Cookies

 

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can control cookies through your browser settings. Further details can be found in our Cookie Policy.

 

 

Third-Party Websites

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any updates will be posted on this page together with the revised effective date.

 

 

What data breach procedures we have in place

 

In the case of a data breach we will inform the Information Commissioner’s Office (ICO) within 72 hours of the suspected breach. When we know information about a breach, we will provide this to individuals affected, together with advice to help them protect themselves from its effects.

 

Your Rights

 

Under applicable data protection law, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request transfer of your data
  • Withdraw consent where processing is based on consent

 

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website https://ico.org.uk/.